Universal Energy
Sector
Call centre
Size
5,850 square feet
Number of Offices
8
Number of Work Areas
28
Other Requirements
Training room, boardroom, meeting room, lunchroom
Manufacturers
Global Contract, Global Upholstery, Functional office Furniture
Project Overview
Create modern call center for Universal Energy Corporation which helps consumers manage their energy costs through fixed-rate, fixed-term energy contracts to avoid the uncertainty of market fluctuations in energy prices.
Project Objectives
- Take advantage of the view and natural light to make the call center feel bright and energetic
- Provide an efficient furniture layout to maximize density but still feel spacious
- Provide comfort to keep employees performing at optimal levels
The Solution
- Lasagna stations created a natural interesting flow between work stations promoting collaboration and making training easier
- Low fabric panels for maximum light distribution
- Glass panels reduced sound transfer across opposite stations but still provided optimum visibility for supervisors and allowed light to flow throughout the space
- High quality, adjustable task chairs with ergonomic features
Benefits
- Extremely low employee attrition
- High energy level – “you can feel the buzz on the floor”
- Clean and bright workspace is a showpiece for investors, visitors and employee recruitment